frequently asked questions
All images featured on this website are the intellectual property of Keith Bowden and therefore protected by the United Kingdom's Designs and Patent Act 1988 and International Copyright Laws. Images may not be reproduced, copied, or used in any way without prior written permission from Keith Bowden. To make inquiries, please use the Contact page.
Some of the images featured on this website may also be available for licencing via CrowdMedia.com
- The Images:
All images in the 'Gallery' are for sale as Fine Art prints (see prints and sizes page) or for use as an electronic file with my written permission.
- What do I do if I want to cancel my order?
Please contact me immediately using the Contact page. If the print has not yet been printed, then the order will be cancelled and you will receive a 100% refund. Please see 'Right of Withdrawal' information below.
Right of Withdrawal - EC Distance Selling Directive (2011/83/EC)
All goods offered for sale, including prints, posters, frames, canvas, and hard backed prints, are printed and made on demand to your personalised specification. As such, they are excluded from the EC Distance Selling Directive concerning the Right to Withdraw from the contract of sale under Article 16 (c).
- Why does the print look slightly different to the image on my computer screen?
All monitors and devices are different so you may see slightly different colours on yours depending on how it is calibrated. Also, batches of material can vary to some degree. If exact colour, material or other specification is important to you please make contact for advice before ordering as responsibility cannot be accepted after the goods have been delivered.
- What do I do if the package is damaged when it arrives?
If the package arrives damaged, write this on the Parcel Carrier's paperwork if you are asked to sign for it. If it is obvious that the goods inside are damaged, then please refuse to accept the package, although a slightly damaged package may not actually result in damaged goods inside. If you have time, please take a quick digital photo of the damage before opening the package. Once opened, please examine the print and if it has been damaged, please again photograph the damage.
Then contact me using the Contact page. Please include your name, address, email address, telephone numbers, as well as your order number and please include a brief description of the damage.
Please ensure you report the damaged prints within 24 hours unless you believed them to be damaged and signed for them with the parcel carrier as damaged when delivered.
You will be contacted by email to make arrangements with you to return the goods and a replacement sent or payment for the goods refunded.
Once received, you will be refunded 100% of the amount paid for the print, or a replacement will be despatched. The print must be returned within 7 days from the date of delivery to you. You are strongly advised to return the goods using a trackable service as without receipt of the goods in their original condition there will be no refund.